Shipping Policy

At Sterling Lens, we aim to ensure a smooth and timely delivery experience for our customers. This Shipping Policy outlines how and when you can expect your order to arrive.

1. Processing Time

Orders are processed within 1-2 business days of placement. During high-demand periods or sales, processing may take an additional 1-2 days. You will receive a confirmation email once your order is processed and ready for shipping.

2. Shipping Times

We offer Cash on Delivery (COD) as our only payment method. Delivery times vary based on location:

• Standard Delivery (Domestic): 3-7 business days after processing.
• Remote or Rural Areas: 7-10 business days after processing.

Please Note: Delivery times are estimates and may vary due to factors outside our control, such as weather, shipping carrier delays, or holidays.

3. Shipping Charges

Shipping fees are calculated at checkout based on the delivery location and package weight. Any additional charges (e.g., for remote areas) will be specified during checkout.

4. Delivery Confirmation

Upon shipping, you will receive a notification with tracking information (if available) to monitor your package’s progress. Please ensure someone is available at the delivery address to receive the order, as payment is due in cash upon delivery.

5. Delivery Issues

If your order is delayed or you encounter any issues, please contact us, and we will work with the carrier to resolve the issue.

6. Undeliverable Packages

If a package is undeliverable due to an incorrect address or lack of payment upon delivery, the order will be returned to us. Re-delivery may incur additional shipping fees, and non-retrieved orders may be canceled.

7. Contact Us

If you have any questions about shipping or delivery, please reach out to us: [email protected]